Privacy Policy
Effective Date: 4th July 2026
Indulge Cakes (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you provide when using our website or placing an order. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with applicable Canadian privacy laws.
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you place an order, contact us, or use our website:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Delivery address (if applicable)
Order Information
- Products ordered
- Order history
- Custom cake requests and design preferences
- Delivery or pickup instructions
Payment Information
We offer the following payment methods:
- Manual Bank Transfer
- Cash on Delivery (COD) (where available)
- Credit and Debit Card payments securely processed through Stripe
Important: We do not store or have access to your complete credit or debit card information. Card payments are securely processed by Stripe in accordance with industry-standard security and PCI-DSS requirements.
Communication Information
We may collect information you provide when contacting us via:
- Contact forms
- Phone
- Social media messaging
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Confirm payments and orders
- Arrange pickup or delivery
- Respond to inquiries and customer support requests
- Send important order updates
- Improve our products, services, and website
- Maintain business records and comply with legal obligations
We will only use your information for purposes that are necessary and lawful.
3. Payment Processing
Payments made by credit or debit card are securely processed by Stripe.
Stripe collects and processes payment information on our behalf in accordance with its own Privacy Policy and security standards.
For Manual Bank Transfers, we may collect payment confirmation details to verify your transaction.
For Cash on Delivery orders, payment is collected upon delivery or pickup.
4. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
We may share your information only when necessary with:
- Payment processors (such as Stripe)
- Delivery or courier services (if applicable)
- Government authorities when required by law
- Professional advisors or service providers who assist in operating our business under confidentiality obligations
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or internet storage is completely secure. Therefore, we cannot guarantee absolute security.
6. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember shopping cart contents
- Enhance user experience
- Analyze website traffic and performance
You can modify your browser settings to disable cookies at any time; however, some features of our website may not function properly.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes and enforce our agreements
When no longer required, your information will be securely deleted or anonymized.
8. Your Privacy Rights
Subject to applicable Canadian privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent where applicable
- Request deletion of your personal information where legally permitted
To exercise any of these rights, please contact us using the information below.
9. Third-Party Services
Our website may contain links to third-party websites or services, including Stripe for payment processing. We are not responsible for the privacy practices or content of these third-party websites.
We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with a revised Effective Date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@indulgecakes.ca
Phone: +1 780-240-2369
Address: 22664 80 Ave NW Edmonton, AB T5T 7R8